Duties will include but not limited too
- An Account Handler will assist Account Directors/Senior Account Handlers in retaining renewal business through extraordinary client service, developing insurer relationships and proactive administrative support.
- The role holder will undertake all other duties / projects as reasonably required and directed
- The role holder will deal with new business, renewals, mid-term adjustments and general enquiries
- The role holder will manage their diary to ensure policies are invited for renewal in good time to meet delivery standards
- The holder will ensure all client details are recorded accurately and processed quickly; this allows us to keep all client records accurate for audit purposes
Experience required
- Part to fully qualified Cert CII is desirable, with ambition to progress to Dip CII
- 2 years previous experience of Account Handling for SME’s as a minimum
- A basic understanding of the insurance market, products and establishing client requirements
- Working knowledge of Acturis is desirable
- Proactively resolve enquiries and problems as they arise and maintain a positive relationship with clients, colleagues and insurers
Skills required
- Strong communication and come armed with excellent interpersonal skills. The ability to listen is key.
- A keen eye for detail. It is important you’re meticulous and detail focused.
- Good with budgets and finances.
- The role holder will have the ability to build and develop strong relationships with colleagues, insurers and clients’
- The role holder will be able to quickly establish a clear understanding of the client by analysing relevant data
Hours of work (Hybrid available)
35 hours per week, to be worked as follows: Monday to Friday 9.00am - 5.00pm
