We are looking for a diligent, confident, self-motivated and experienced person to fill the role of HDR Fee Earner.
Main duties and responsibilities
- Responsible for managing case load within the Housing Disrepair Department
- Discuss potential claims and provide an initial screening review on the telephone in-line with the agreed criteria for new cases
- To review incoming information and establish a possible claim route
- Ensure all information is scanned and uploaded to the case management system
- Maintaining the case management system, making sure all workflow steps are correctly inputted
- Assess prospects and prepare letters of claim and advise on the evidence with the clients
- Prepare surveyors instructions and advise on the same
- Prepare claim documents and proceedings
- Deal with case as they proceed via the court process
- Ensure compliance with court deadlines and directions
- Liaise with Counsel, experts and any other third parties in an efficient and professional manner
- Support experts by providing them with all the information they need, liaising with them to ensure they review cases as quickly as possible
- Be proactive and use initiative when presented with problems or issues
- Provide excellent customer service by regularly updating clients on the progress of their case and answering any queries in a professional manner
- Provide training and support to new members of the team
Required
- Previous pre litigation experience required
- Target driven whilst maintaining exceptional client care
- Knowledge of HDR
- Excellent problem-solving and negotiation skills
- Ability to provide a high level of client care
